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By the end of this chapter, you should be able to:
➔ outline the following features of lean production:
● less waste
● greater efficiency
➔ distinguish between the following methods of lean production:
● continuous improvement (kaizen)
● just-in-time (JIT)
● kanban
● andon
➔ explain the features of cradle-to-cradle design and manufacturing
➔ outline the features of quality control and quality assurance
➔ explain the following methods of managing quality:
● quality circle
● benchmarking
● total quality management (TQM)
➔ examine the impact of lean production and TQM on an organization
➔ explain the importance of national and international quality standards.