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By the end of this chapter, you should be able to:
➔ Define the following terminology to facilitate understanding of
different types of organizational structures:
● delegation
● span of control
● levels of hierarchy
● chain of command
● bureaucracy
● centralization
● decentralization
● de-layering
➔ Describe the following types of organization charts:
● flat/horizontal
● tall/vertical
● hierarchical
● by product
● by function
● by region
➔ Explain changes in organizational structures (such as project-based organization, Handy’s “Shamrock Organization”)
➔ Describe how cultural differences and innovation in communication technologies may impact on communication in an organization