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By the end of this chapter, you should be able to:
➔ Discuss the role and responsibility of employee and employer
representatives
➔ Define the following industrial/employee relations methods used by:
● employees: collective bargaining, slowdowns/go-slows, work-to-
rule, overtime bans and strike action
● employers: collective bargaining, threats of redundancies, changes of contract, closure and lock-outs
➔ Outline sources of conflict in the workplace
➔ Explain the following approaches to conflict resolution:
● conciliation and arbitration
● employee participation and industrial democracy
● no-strike agreement
● single-union agreement
➔ Outline reasons for resistance to change in the workplace (such as
self-interest, low tolerance, misinformation and interpretation of
circumstances)
➔ Evaluate human resource strategies for reducing the impact of change and resistance to change (such as getting agreement/ownership,
planning and timing the change and communicating the change)
➔ Describe how innovation, ethical considerations and cultural differences may influence employer-employee relations in an organization